At Aquifu LLC, customer satisfaction is our priority. We want every customer to have a smooth and reliable shopping experience when purchasing outdoor products from aquifu.com.
This Refund & Return Policy explains the requirements and process for returning products and requesting refunds.
- Return Period
Customers may request a return within:
30 days after receiving the product
Return requests submitted after this period may not be accepted.
- Return Eligibility
To be eligible for a return, the following conditions must be met:
The return request must be submitted within 30 days of delivery
The product must be unused or in acceptable condition
The product must include original packaging, accessories, and included items
The customer must provide proof of purchase or order information
Products that show signs of misuse, damage caused by improper use, or missing components may not qualify for a refund.
- Non-Returnable Items
Certain items may not be eligible for return, including:
Products damaged due to customer misuse
Items returned without original packaging or accessories
Products modified or altered after delivery
If you are unsure whether your product qualifies for a return, please contact our customer support team before sending the item back.
- Return Process
To request a return, please follow these steps:
Contact Aquifu LLC customer support with your order details
Provide the reason for the return
Wait for return instructions from our support team
Ship the product according to the provided return instructions
Please do not send products back without contacting us first.
- Return Shipping Costs
For products that are:
Defective
Damaged upon arrival
Incorrectly shipped due to our error
Aquifu LLC will cover the return shipping costs.
For returns caused by personal reasons, such as:
Change of mind
Incorrect selection
No longer needed
the customer is responsible for return shipping costs.
- Refund Process
Once we receive the returned product, our team will inspect the item to confirm it meets the return requirements.
After approval:
Refund Processing Time: Within 3 Business Days
Refunds will be issued to the original payment method used for the purchase.
Please note that the time required for funds to appear in your account may vary depending on your payment provider or financial institution.
- Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
Order number
Photos of the product
Description of the issue
Our team will review your request and provide an appropriate solution.
- Order Cancellation
Orders may be canceled only before shipment processing begins.
Once an order has been shipped, cancellation requests cannot be accepted and customers may follow the return process after receiving the product.
- Exchange Policy
At this time, Aquifu LLC does not provide direct product exchanges.
If you need a different product, please return the original item according to this policy and place a new order separately.
- One-Time Purchase Policy
Aquifu LLC operates as a one-time sales website.
We do not offer:
Subscription services
Recurring payment plans
Automatic renewal programs
Membership-based purchases
All refunds and returns apply only to individual orders placed through aquifu.com.
- Contact Information
For questions regarding returns, refunds, or your order, please contact us:
Aquifu LLC
DANIEL BAHENA
400 RICHMOND DR
ROMEOVILLE, IL 60446
Phone: +1 (872) 758-3797
Email: danielbahena@aquifu.com
Website: aquifu.com